HR Customer Service Survey 
Reveals what your internal customers think about the services you provide for them, how you provide them, and what you can, and should do, to improve them.
• Provides a focused list of the services internal customers or users have made clear they appreciate
and want, and don't want, from you.
• An opening of communications with internal customers so difficult issues and good ideas can surface
quickly and be dealt with effectively.
• A benchmark against which you can objectively measure improvements, identify causes of problems,
and generate enthusiasm for change.
Items linked together in nine dimensions:
1. Reliability
2. Responsiveness
3. Courtesy
4. Competence
5. Credibility
6. Accessibility
7. Communication
8. Understanding customer needs
9. Tangibles